This form is for QUT students that are seeking advice on an administrative or academic matter OR; have a complaint that remains unresolved after they have followed the Grievance resolution procedures for student related grievances.
Please visit QUT - Report a Concern for information on how to raise a concern. If you are not a QUT student or staff member and your complaint does not fall within the areas listed above, you can submit a complaint by emailing complaints@qut.edu.au. This form will now close.
Please note, we will require evidence of the Third Party Authorisation (TPA) approval. We will check the student's QUT records for a TPA. Alternatively, please provide evidence of the authorisation by uploading in the attachments section of the form. If we are unable to determine authorisation approval, we will revert back to you to request evidence of the authorisation prior to responding to your matter.
If the QUT student is wanting you to discuss their matters with our office, the student will need to complete the Third Party Authorisation form. The TPA form enables students to authorise release of their personal information to a third party they nominate. Please note we will be unable to share any detail about the student with you until the TPA has been approved by QUT. Alternatively, please ask the student to complete this enquiry form themselves.
What matter are you seeking advice on?
What is your main complaint about?
Tell us what happened and when, in order of occurrence. Please note the form is limited to five occurrences.
Please note, if you haven't attempted to informally resolve your matter directly with the parties involved, you may be advised to do so in the first instance, as per Level One in the Three level grievance resolution process.
Please note, if you do not consent, your identity will not be revealed to other departments of QUT. However, there may be limitations to the extent which anonymous enquiries can be fully investigated and/or resolved.